Digimite Technologies, LLC
Every day, businesses across the world rely on Digimite Managed IT Services to support their infrastructure, implement projects, and align their technology as a platform to drive their business vision.
From daily helpdesk to backend systems support, Digimite prides itself on providing the highest level of service
Managed Services and Solutions
Systems
Digimite’s Managed Services Platform provides our customers faster and greater visibility into every aspect of their infrastructure. We have the capacity to report on key metrics which help us make appropriate recommendations, as well as assist our clients in their short- and long-term technology planning.
- 24/7 – We actively monitor, track, and report on:
- Critical application service availability and uptime
- Server health, availability, and uptime
- Specific process monitoring and uptime (PID, port, executable, etc.)
- Network uptime and utilization
- Managed Service systems – Help Desk/End Users
Help Desk End Users
Along with having held a helpdesk leadership role, every Digimite engineer has a well-seasoned and prior career. We understand the critical nature of keeping both customer service and internal personnel working on a stable and optimal platform. We measure ourselves on high availability for the end-user support via toll-free numbers, email distribution, and even allow for ticket creation right from our "onboard" system tray agent.
Monthly Reports Include
- Tickets opened / closed
- Desktop management – applications updates, security updates, antivirus
- Mobile management – email and security
- Repeat issues – resolutions
- Based on these metrics, Digimite quickly deploys future measures to mitigate repeat tickets and give insight into what parts of the end-user infrastructure need attention.
Enterprise Antivirus/Security
Digimite had proudly partnered with Bitdefender Enterprise Security and provides this solution included in every client device as well as a server under our Managed Services platform. In addition to standard security measures, Digimite’s Managed Services Platform has capacities to prevent removable media usage on client devices as well as lock and/or wipe mobile devices in case they are lost or stolen.
Projects and Consulting
Digimite offers a full complement of information technology services including hardware/software migration, Application upgrade, and System Audit and Discovery.
Migrations and upgrades
Our clients rely on us for successful migrations and upgrades of legacy systems to alight with current industry standards.